TRIGO Global Quality Solutions
  • $18-23
  • Hourly
  • Contract

Hourly Employee Benefits

Resident Engineer / Quality Liaison


Overall Purpose

Represent automotive supplier to help them avoid official claims from their contracted customer (the manufacturing OEM), through preventive and corrective actions.

Reports to

TRIGO Resident Engineer / Quality Liaison Director internally, to defined customer contacts externally

Resident Engineer / Quality Liaison Responsibilities

  • Provide excellent customer satisfaction
  • Technical support of the customer in quality issues
  • Support of the customer's reputation
  • Build collaborative & professional relationship with contracted partner & their customer at plant level
  • Be identified as the contracted customer's representative, qualified to deal with customer production issues
  • Ensure open communication between contracted customer and OEM
  • Suggest improvements to both OEM and contracted customer
  • Immediately analyze problems at OEM's facility, find the proper solution, avoid claims, facilitate corrective actions, provide feedback to customer
  • Participate in required customer meetings
  • Regularly audit customer use of our service, and customer satisfaction
  • Stay updated on technical/quality/business topics through regular meetings and visits to contracted partner (OEM) facility
  • Provide regular reporting to supervisor and contract partner
  • Participate on any prototype, pre-serial builds or line trials, launch support and engineering changes at Customer as needed
  • Coordinate Repair and/or Sorting activities on site

Knowledge, skills, abilities

  • Problem solve and eliminate quality issues before they escalate
  • Direct involvement with cross-functional teams (quality, logistics, production & engineering) re quality concerns, data collection, measurement analysis & root cause identification.
  • Understand, adhere to and practice safety guidelines in the production environment.
  • Follow TRIGO's Resident Engineering / Quality Liaison service description, processes and templates
  • Work precisely, effectively & follow deadlines.
  • Communicate / behave according to TRIGO's & the contracted partner's values.
  • Bilingual (English and Spanish) ability will set you ahead of the pack


  • 3-year experience in the automotive industry
  • Excellent Written & Verbal Communication Skills
  • Working familiarity of automotive OEM quality systems, including TS-16949 requirements

Values & Attitudes

  • Ability to build interpersonal relationships
  • Eager to take on new challenges and responsibilities
  • Self-motivated, able to deal with pressure
  • Strong integrity, honesty, commitment
  • Excellent problem solving
  • Regular and predictable attendance
  • Ability to work/be on call at any time

Please, no phone calls. At this time, Trigo Global Quality will not offer or commence ("sponsor") an immigration case in order to employ you (for example, H-1B, TN, OP-T VISAs or other employment-based immigration case). Qualified candidates may apply directly on our site:

About TRIGO Global Quality Solutions

TRIGO is a multinational company providing operational Quality Management solutions for the manufacturing sector since 1997. With more than 10,000 professionals in 25+ countries, TRIGO uses the latest digital systems and standard processes, delivering results for top manufacturers in the most demanding industries. Accelerate your career, with TRIGO!

TRIGO Global Quality Solutions
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